Privacy policy

Overview

UBC Agency is a multi-division digital transformation group delivering web development, software solutions, brand and media design, and AI consultancy & training. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

Information We Collect

• Contact details you submit (name, email, phone, company, and messages).
• Service inquiries and project details you provide in forms or emails.
• Website usage data (pages visited, device, browser, and referral sources).
• Cookie and analytics data used to improve site performance.

How We Use Information

• Respond to inquiries and deliver requested services.
• Provide project updates, support, and communication.
• Improve website experience, security, and performance.
• Comply with legal obligations when required.

Sharing Of Information

We do not sell your personal information. We may share data with trusted service providers who help us operate the website or deliver services. We may also disclose information if required by law.

Data Retention

We retain information only as long as needed to fulfill the purposes described in this policy, or as required by law.

Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. No system can be guaranteed 100% secure, but we continuously improve our safeguards.

Your Choices

• Request access or updates to your information.
• Opt out of non-essential communications.
• Request deletion where legally applicable.

International Processing

Our services and tools may process data outside Kenya. By using our website, you consent to such processing where applicable.

Contact

For privacy questions, contact us at hello@ubc.agency or visit our office at Waiganjo Str, Eldoret- 30100, Kenya.